I haven’t had much time to write on this blog but I hope to change that. Even when I am not writing about Apple topics, I honestly live and breath this stuff in both my personal and professional life. One question I get all the time from non-techie friends and family members is – What is iCloud and where are my photos? I know those are actually two separate questions but whenever it comes out of someone’s mouth, it runs together like a single stream of bewilderment.
I was recently helping a family friend with photo management on her iPad and she had asked that very question. She had taken a lot of photos during her last vacation, so many in fact, that she had run out of space on her iPad and the device had no room left to download and install iOS 7. She enabled “iCloud backups” and “Photo Stream” yet she truly had no idea what either service actually did for her and her photos. Confused and unsure whether her pictures were stored local, in the cloud, both or neither, she decided to take the advice of her hairdresser – download Dropbox. She was told that if she downloaded the Dropbox app it would back up her photos right on her iPad. So, this non-techie person downloaded the Dropbox app and signed up for an account. She then uploaded all her images right from the device. Afterwards, she felt comfortable safely deleting them out of her iPad camera roll. She could see them on the web and on other computers which was all she wanted. Knowing that she was not a very tech savvy individual, I was a bit surprised that she had accomplished this entirely on her own and I think she was equally as proud of herself.
Apple does so many things amazingly well, however, photos in iCloud is obviously not one of them. I personally use Photo Stream because I have taken the time to fully understand it. Photo Stream takes pictures off of my phone and wirelessly transfers them to iPhoto on my Mac which then gets backed up via Time Machine to my Time Capsule. This works well for me but it’s not for everyone and especially not for those that have one foot in the Apple world and the other foot in the PC world. Whenever this is the case, Apple services seem less than intuitive and they rarely succeed at solving their intended problems because those solutions were designed with an all Apple ecosystem in mind. Apple could learn a lot from quality services like Dropbox. I don’t mean that Apple needs to improve their cross-platform technologies but I think simply explaining their services in more detail as opposed to always trying to provide invisible implemenations of new services could go along way towards making the average user have a better experience. This is not a new revelation by any means. Just something that has been on my mind lately and I wanted to get it out.